Your Data, Protected

Privacy Policy

Effective Date: August 22, 2025 | Last Updated: August 22, 2025

Smart CRM is committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy describes how we collect, use, store, and safeguard your data when you use our CRM platform and related services.

Your Privacy Rights

  • Right to know what data we collect
  • Right to access your personal information
  • Right to correct or update your data
  • Right to delete your information
  • Right to data portability

1. Information We Collect

Personal Information

  • • Name and contact details
  • • Email address and phone number
  • • Company information
  • • Job title and role
  • • Billing and payment information

Usage Information

  • • Platform usage patterns
  • • Feature utilization data
  • • Login and session information
  • • Device and browser information
  • • IP address and location data

Data Sources

We collect information directly from you during registration, through your use of our platform, from cookies and tracking technologies, and from third-party integrations you authorize.

2. How We Use Your Information

Service Delivery

  • • Provide CRM functionality
  • • Process transactions
  • • Manage your account
  • • Provide customer support

Improvement

  • • Enhance platform features
  • • Analyze usage patterns
  • • Optimize performance
  • • Develop new features

Communication

  • • Send service updates
  • • Security notifications
  • • Marketing communications
  • • Product announcements

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following limited circumstances:

When We May Share

  • • With your explicit consent
  • • Legal compliance requirements
  • • Protection of rights and safety
  • • Business transfers (mergers, acquisitions)

Trusted Partners

  • • Cloud hosting providers
  • • Payment processors
  • • Analytics services
  • • Customer support tools

4. Data Security Measures

We implement comprehensive security measures to protect your data from unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

  • End-to-end encryption for data transmission
  • AES-256 encryption for data at rest
  • Multi-factor authentication
  • Regular security audits and penetration testing

Operational Safeguards

  • Access controls and role-based permissions
  • Employee training on data protection
  • Incident response procedures
  • Regular backup and disaster recovery

5. Your Rights and Choices

Data Access Rights

  • • Request a copy of your data
  • • Correct inaccurate information
  • • Update your preferences
  • • Download your data (portability)

Control Options

  • • Opt-out of marketing emails
  • • Manage cookie preferences
  • • Request account deletion
  • • Restrict processing activities

6. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Retention Periods

  • • Active account data: Duration of subscription + 1 year
  • • Billing information: 7 years (tax compliance)
  • • Usage logs: 2 years
  • • Marketing data: Until opt-out or 3 years of inactivity

7. Contact Information

Email: support@smartalgorhythm.com

Phone: +91-7349172510

Response Time: Within 2 days

Company Address

Icosihenagon Technologies LLP

943, 16th cross, 1st stage, Kumaraswamy Layout
Bengaluru, Karnataka 560078
India

Questions About Your Privacy?

We're committed to transparency and protecting your privacy. If you have any questions about this policy or how we handle your data, please don't hesitate to contact our privacy team.

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