Fair Refund Policy

Cancellation and Refund Policy

Effective Date: August 22, 2025 | Last Updated: August 22, 2025

At Icosihenagon Technologies LLP, we are committed to providing exceptional CRM solutions and ensuring complete customer satisfaction. This comprehensive Cancellation and Refund Policy outlines our terms, procedures, and commitments regarding refunds for our software services and solutions.

Quick Overview

  • 15-day refund window from date of purchase
  • 3-5 business day processing time
  • Full refund to original payment method
  • No questions asked policy within eligibility period

1. Refund Eligibility

Customers are eligible for a full refund within 15 calendar days from the date of purchase. This policy applies to all our CRM software packages, including:

  • Starter CRM Package
  • Professional CRM Suite
  • Enterprise CRM Solution
  • Custom CRM Development Services
  • Additional modules and integrations

Important: Refund requests submitted after the 15-day period will be evaluated on a case-by-case basis and may not be eligible for a full refund.

2. How to Request a Refund

To initiate a refund request, please follow these simple steps:

1

Contact Support

Email us at support@smartalgorhythm.com within 15 days

2

Provide Details

Include your order number, purchase date, and reason for refund

3

Review Process

Our team will review and respond within 24 hours

Required Information:

  • Order/Invoice number
  • Date of purchase
  • Email address used for purchase
  • Brief reason for refund request (optional but helpful)
  • Payment method details (for verification)

3. Refund Processing Timeline

Once your refund request is approved, we ensure prompt processing:

Processing Timeline

0-24 hours: Initial review and approval
1-2 business days: Refund initiated
3-5 business days: Amount credited to your account

Note: Processing times may vary depending on your bank or payment provider. International transactions may take 7-10 business days.

4. Exceptions and Special Cases

Non-Refundable Items

  • • Custom development work (>50% complete)
  • • Third-party license fees
  • • Setup and migration services (completed)

Partial Refunds

  • • Pro-rated refunds for annual subscriptions
  • • Unused months in multi-month packages
  • • Add-on modules (if separable)

5. Contact Information

Support Team

Email: support@smartalgorhythm.com

Phone: +91-7349172510

Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST

Company Details

Icosihenagon Technologies LLP

943, 16th cross, 1st stage, Kumaraswamy Layout
Bengaluru, Karnataka 560078
India

Questions? We're Here to Help!

Our customer success team is committed to ensuring your satisfaction. If you have any questions about our refund policy or need assistance with your CRM solution, don't hesitate to reach out.

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